Thank you for shopping with us. This Shipping & Delivery Policy outlines how and when your orders will be delivered. By placing an order on our website, you agree to the terms mentioned below.

1. Order Processing Time

All orders are processed within:

• 1–3 business days for standard products.
• 3–7 business days for customized or special items.

Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Methods & Delivery Time

We offer multiple shipping options. Estimated delivery time:

• Standard Shipping: 5–9 business days
• Express Shipping: 2–5 business days
• Local Delivery: 1–3 business days (if available)

Delivery times may vary depending on your location and courier service availability.

3. Shipping Charges

Shipping fees will be calculated at checkout based on:

• Shipping method selected
• Delivery location
• Order weight and size

4. Order Tracking

Once your order has been shipped, you will receive an email or SMS with:

• Tracking number
• Courier service details
• Estimated delivery date

5. Delayed or Failed Delivery

Your order may be delayed due to:

• Weather conditions
• Unforeseen courier delays
• Incorrect address provided
• Operational issues during festivals or busy seasons

If your order fails to be delivered due to incorrect information, reshipping charges may apply.

6. International Shipping (If Applicable)

International deliveries may take longer and include additional fees like:

• Customs duties
• Import taxes
• Handling charges

These charges are the customer’s responsibility.

7. Damaged or Missing Items

If you receive a damaged package or items are missing:

• Contact us within 48 hours of delivery
• Provide pictures of the package and items
• We will arrange replacement or compensation based on our policy

8. Contact for Shipping Queries

If you have any questions regarding your order, feel free to contact us:

• Email: info@ojasviias.com
• Phone: +91 7678473060